Terms of protection and processing of personal data Information for notifiers

Payment and Terms and Conditions

There are several ways to pay for the procedure at our clinic:

• in cash
• by bank transfer (bank account number: 5031012875/5500)
• by credit card
• possibility of payment with employee benefits - Benefit Plus, Gallery Beta (can be used only for dermatological treatments)

Consultation on individual treatments/procedures

Liposuction

Every invasive liposuction is preceded by a free consultation with our liposuction expert (only in Brno and Ústí nad Labem). If you would like to consult the procedure directly with the doctor, this is possible for a price of CZK 1,000, which will be deducted from the price of the procedure if you book an appointment and pay a deposit within 14 days.

Plastic surgery

The price of consultation for individual procedures is CZK 1,000. However, in the case of booking a surgery date and making a deposit within 14 days, the price of the consultation is deducted and is therefore free of charge. In the case of booking a surgery date after the consultation, the validity of the booking is 1 week.

Vascular surgery

Procedures in the field of vascular surgery are preceded by a professional consultation including an ultrasound examination, which is charged at a fee of CZK 2,500.

Laser dermatology and aesthetic medicine

Dermatological treatments are preceded by a professional consultation for a fee of CZK 700. The consultation is free for clients who have already undergone a procedure under local or general anaesthesia. The possibility of using the free consultation is 1 year after the procedure. This promotion can be combined with a voucher which you will receive after the procedure at our clinic.

Deposit

A deposit of:

• 10.000 CZK ( for procedures with a price over 10.000 CZK).
• 2.500 CZK ( for procedures costing between 5.000 and 10.000 CZK).
• CZK 1,000 (for procedures costing between CZK 2,500 and CZK 5,000).
• 500 CZK (for procedures costing up to 2,500 CZK).

This term becomes binding for both parties. The deposit is used to cover the necessary personnel and material expenses related to the preparation of the procedure and is non-refundable. In the event that it is not possible to pay the booking fee on the day of the consultation, the surgery date can only be booked for one week.

If the clinic does not receive a deposit (cash, credit) from the client even after one week after the booking has been made, the surgery appointment will be cancelled.

Price of the operation

The price of the surgery is determined at the consultation and is payable in full no later than the day of the surgery (when paying by cash or credit card). In case of payment by bank transfer, the final amount for the procedure must be credited to the clinic's account at least 2 days before the scheduled surgery. In case of payment by credit card, please check the daily limit for non-cash payment to avoid later inconveniences and complications on the day of the procedure.

Change of surgery date

In case of serious reasons, the surgery date can be changed. The amount of the fee for this change depends on the timeliness of notification of the change to the clinic:

The fee is deducted from the deposit. The remaining part of the fee can be claimed by the client within one year from the date of payment, after which the deposit or the remainder of the fee is forfeited.

Discounted prices for our services

Discount vouchers, gift vouchers, etc. cannot be combined. A maximum of one discount/voucher is always valid. Vouchers are valid for 12 months from the date of issue.

• Vouchers worth CZK 2000 can be redeemed for plastic surgery procedures performed under general anaesthesia.
• Vouchers worth CZK 1,000 can be used for plastic surgery procedures performed under local anaesthesia.
• Vouchers worth CZK 500 can be redeemed for dermatological treatments.

Extract from medical records

The client has the right to request an extract/description/copy of medical records. There are administrative costs associated with this procedure, which amount to CZK 500.
You must apply for an extract from the medical records in person (or on behalf of another person on the basis of a notarized power of attorney) at the reception desk of our clinic in Prague, Brno or Ústí nad Labem. The client will receive the extract no later than 30 days from the date of the request.

We accept credit cards

• Mastercard Eurocard
• Visa
• Visa Electron
• Maestro
• JCB
• Diners Club International

Resolving disagreements

In the event of dissatisfaction with any of our services, clients can submit a verbal or written statement to the relevant reception of our clinic. The written statement will be forwarded to the competent person from whom the client will receive a written notification within 30 days from the date of the statement.

Mandatory information for consumers on out-of-court dispute resolution

In the event of a consumer dispute, with the exception of disputes arising from contracts concluded in the field of health services, the subject matter of which is the provision of health care, including the prescription, dispensing and provision of medicinal products and medical devices pursuant to Act No 372/2011 Coll, on health services, as amended, the consumer may address his/her claim to an out-of-court consumer dispute resolution body. In this case, the subject matter competent body for out-of-court settlement of consumer disputes is: the Czech Trade Inspection Authority.

Contact details

Czech Trade Inspection Authority
Central Inspectorate - ADR Department
Štěpánská 15
120 00 Prague 2
Website: https://adr.coi.cz/cs

More information on out-of-court dispute resolution can also be found on the website of the European Platform for Online Dispute Resolution:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show

Terms of protection and processing of personal data

We are pleased that you are using our services. We respect your right to data protection and therefore only collect information that serves specific purposes. The services are provided by MEDICOM CLINIC, a.s., ID: 24756148, with registered office at Spálená 75/16, Prague 1 - Nové Město, Postal Code 110 00.

The controller of your personal data is MEDICOM CLINIC, a.s., ID No.: 24756148, with registered office at Spálená 75/16, Prague 1 - Nové Město, Postal Code 110 00, registered in the public register kept at the Municipal Court in Prague, file number B 16606 (hereinafter referred to as the "Controller"), within the meaning of the General Regulation (EU) No. 2016/679 on data protection and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the "Regulation").

Your rights relating to the processing of personal data

• Right to erasure ("right to be forgotten") - your personal data will be erased without undue delay if one of the following grounds is met:
• Your personal data is no longer needed for the purposes for which it was processed,
• you withdraw your consent to the processing of your personal data, the data is data for which your consent is necessary and there is no other reason why the data can continue to be processed,
• you exercise your right to object to processing (see below under Right to object to processing); or
• you believe that the processing of personal data carried out by our company no longer complies with generally binding regulations.
• The right to withdraw your consent by sending this communication to sadlik@medicomclinic.cz

• The right to access the data we hold about you - information about what data we process about you and to request a copy of it
• The right to update the data you have provided
• The right to object to processing of personal data that is based on a legitimate business interest. The personal data will then cease to be processed by our company unless there are compelling legitimate grounds for us to continue such processing
• Right to data portability - you have the right to obtain from us any personal data you have provided to us that is processed on the basis of your consent or the performance of a contract
• The right to lodge a complaint with the Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Prague 7 or to apply to the court in case of doubts about the lawful processing of personal data.

Contact form, e-brochure, counselling

If you leave a contact in the contact form, request an e-brochure or ask a question in the advice centre, we process the following data:

• Name
• Surname
• E-mail address
• Telephone number
• Health information

The above personal data is necessary to process in order to ensure communication between you and the Controller in order to process your request. If you provide your health data, this is processing of a special category of personal data. The processing of this category of personal data is voluntary, but nevertheless necessary in order to recommend the most appropriate service. Since you express an interest in the services of the controller, it is his legitimate right to inform you regularly about the current range of services by means of a newsletter at the e-mail address provided. You give your explicit CONSENT to this processing by confirming the button for "Consent to the processing of personal data".

The controller, on the basis of its legitimate interest, processes the e-mail address for a period of 10 years from the date of your consent. If you do not wish to receive updates on the controller's services by means of a newsletter, you can opt out by writing to sadlik@medicomclinic.cz or by unsubscribing in the commercial communication sent.

We process other personal data for as long as we communicate with you about the controller's services, but no longer than 5 years. In the case of the implementation of the controller's services, we process personal data for a minimum of 10 years to meet the requirements of the applicable legislation of the Czech Republic.

Who processes the data

The processing of personal data is carried out by the Administrator, but personal data may also be processed for the Administrator by other processors, cooperating health service providers, software/IT providers, system administrators and marketing agencies, systems and social networks.

Privacy Policy

We ensure that all personal data is protected in accordance with applicable regulations and cannot be misused or accessed by third parties without authorisation.

Information for whistleblowers

MEDICOM CLINIC a.s., ID No.: 247 56 148, with registered office at Spálená 75/16, 110 00 Prague 1, registered in the Commercial Register under File No. B 16606 kept at the Municipal Court in Prague (hereinafter referred to as "MEDICOM") as an obliged person in accordance with Section 9(2)(b) of Act No. 171/2023 Coll, on the protection of whistleblowers (hereinafter referred to as "the Act"), the following information is provided:

1. The competent person receives notifications under the internal notification system in writing or orally by telephone. At the request of the whistleblower, the competent person shall receive the notification in person within a reasonable period of time, but no longer than 14 days from the date of the whistleblower's request. In the case of a written submission by means other than electronic means, the notifier shall place the notification in a duly sealed envelope marked 'IN THE HANDS OF THE PERSON IN CHARGE' and indicate the postal address of the person in charge.
   In addition to the internal notification system, the notifier may also use the external notification system of the Ministry of Justice available at: https://oznamovatel.justice.cz/chci-podat-oznameni/
   If the statutory conditions are met, the whistleblower is entitled to protection even if he or she has published the notification.
2. Competent person:
   Name and surname: Jakub Glöckl
   Phone: +420 724 971 243
   E-mail: glockl@medicomclinic.cz
   Correspondence address: Viniční 235, 615 00 Brno
   
3. The competent person receives and handles notifications submitted by a person who has performed or is performing work or other similar activity for MEDICOM, even indirectly, within the meaning of §§ 3 and 4 of the Act. Thus, MEDICOM does not apply the exemption for receiving notifications only from a person who performs work or other similar activity for the obliged entity pursuant to § 2(3)(a), (b), (h) or (i) of the Act.

Essentials of the notification
The notifier shall give details of his name, surname and date of birth or other information from which his identity can be inferred. In order to ensure communication with the person in charge, he/she shall also indicate his/her preferred form of communication and contact details, or, where appropriate, indicate that he/she does not wish to be informed of the receipt of the notification, the course of its handling and the outcome, including the preventive or corrective measures proposed and taken.

A notification is admissible if it contains information about a possible violation that has occurred or is about to occur at MEDICOM or with a person with whom the notifier has been or is in contact in connection with the performance of employment, volunteer activity, professional practice or internship at MEDICOM and which:

• has the elements of a criminal offence,
• has the characteristics of an offence for which the law provides for a fine of at least CZK 100 000,
• violates the Whistleblower Protection Act; or
• violates another legal regulation or a regulation of the European Union in the field of:

1. financial services, statutory audit and other assurance services, financial products and financial markets,
2. corporate income tax,
3. prevention of money laundering and terrorist financing,
4. consumer protection,
5. compliance with product requirements, including product safety,
6. transport, transport and road safety,
7. environmental protection,
8. food and feed safety and animal health,
9. radiation protection and nuclear safety,
10. competition, public auctions and public procurement,
11. protection of internal order and security, life and health,
12. protection of personal data, privacy and security of electronic communications networks and information systems,
13. the protection of the financial interests of the European Union, or
14. the functioning of the internal market, including the protection of competition and State aid under European Union law.

Protection against retaliation shall not be available to a person who has knowingly made a false notification. In such a case, it is an offence and the person concerned may be fined up to CZK 50,000 under the Act.